SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and high quality sunglasses, ordered three kinds of, all is fine, with case all
Cool glasses receive a second time. Were longer than usual, but the store at my request to prolong the delivery. Thank You Very Much!
Glasses come, all like.
Glasses is very beautiful, Safe Packaging: Bag, hard case, also included soft case and cloth. Delivery fast, three weeks before pitera. will order again in a different color.
Glasses a class!!! And delivery Krasnodar 16 days.
Excellent points, round face. Thank you!!!
Sunglasses amazing, looking not bad but had a small scratch on the glass and red details front is painted Plasmas and paint in some places have been сколотая and at the bottom of the transparent plastic note think soon peel off look like lead to wear
Glasses beautiful, quality excellent. All in the description. Glasses sent in a case.
Ochelarii sunt superbi și de calitate. Recomand
Like glasses, elegant look
Thank you very much! All like
great color and fits perfectly…
Very fast, glasses super.
Wonderful glasses, a beautiful finish, very good product, I recommend! The store is congratulations.
I liked it very much.
Glasses Super!!! There is a cover, a cloth for cleaning glasses and a hard cover.
I love it
I love it pretty just like the picture I’ll buy another time
Glasses are just lovely, the quality is excellent, very light, comfortable. Packed in a pouch, complete with a pouch and a napkin.
good acceptable quality. will recommend
The glasses are really very good. I have reviewed many options I do not regret that I chose these. The quality is excellent. Delivery is fast, to the Far East two weeks. I recommend the product and the store too. Thank you.
Glasses cool but as if children and so well packed beautiful
Chic glasses!!! hard and soft case. fast shipping. thanks to the store!