20 Margaret St, London
Great Britain, 3NM98-LK
Free standard shipping
on all orders in New York.
Support forum provide
for over 24h, every day.
FaQs. General Information
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Can I track my order?
Tracking is available for all delivery services. You’ll receive a confirmation email once your order is on its way to you, with a tracking link for your parcel so you can follow its journey.
My order has not been delivered. What can I do?
If your estimated delivery date has passed and you haven’t received your order, just click here so our Customer Services team can help you. The fastest option is to email on email@example.com
I am missing an item from my order. What should I do?
We’re sorry to hear you are missing an item from your order. Please contact our Customer Services team who will be happy to help you. The fastest option is to email on firstname.lastname@example.org
Can I cancel or amend an order once it has been placed?
We are unable to cancel or amend orders once they have been placed. This includes changes to your Delivery address. Please ensure you review all information carefully as you proceed through our checkout. However, you can return any unwanted product to us. For details of our refund policy, please click here.
Do you offer a gift wrapping service?
Unfortunately, we do not have the facilities to gift wrap or include a gift message with any of our orders. Please note, all orders will be sent with a despatch note inside the parcel. This needs to be included in the parcel as it is your proof of purchase.
What is 'Verified by Visa' or 'MasterCard Secure code' and do I have to sign up for it?
In order to place an order on the website, your card may need to be registered for one of the above. For further information please visit our security page or, alternatively, please contact your card provider.
How can I pay on the Awessorises website?
We are happy to offer our customers local payment options available for their country.
We do not accept:
- Cheques or postal orders
- Cash in any currency
- Book tokens
- Purchase orders
- International wire transfers
- Direct debit