SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***s –
colour slightly different but still excellent!
O***o –
I love this item! It is light, but warm. It is a great size and very comfortable. I will be purchasing it in different colors.
N***a –
The hat is exactly like in the description… Composition: acrylic 100%. 3 lamp modes. USB charging. But… The size of the cap on the child. Son 11 and he has a small head. He’s right back to back. I can’t wear it anymore.
I***i –
It’s a gift for my granddaughter, she wears it all the time!
A***v –
Took for jogging, highlight the road during running, bright
A***4 –
Shapchonka arrived quickly. A hundred and five is clear! The problem is that the child took the cap away from me))) I will have to order more. Quality is good, flashlight three modes switches. Light is enough for 2-3 meters, the darker, the better seen. Color Red Fire!
S***o –
The hat is cool, it shines bright, I like cool things and this is one of them. Delivery is fast, thank you.
R***r –
Synthetics, the size is not very large, the quality of synthetics is not bad, small mating, warm. My son is 12 years old. I got there quickly, I’ll order more
M***t –
I can’t believe how nice this is knowing what I paid for it.
A***4 –
I loved the colors!
E***V –
Excellent quality of goods. Delivery to St. Petersburg in 2 weeks. Advise.
V***v –
Colorful, my Grandson loves this hat. The product came relatively quickly, a flashlight in cap turned out to be on USB port.
D***a –
Warm, bright, comfortable and it upsets my uptight neighbors while affirming my friends and family.
F***r –
I got this hat for my son. The very colorful colors and for the you have to see me factor, we walk in the morning when it is still dark. I love it, it is very warm and comfortable.
I***v –
This hat fits perfectly, it has just the right amount of stretch, not to tight and not to loose!! The colors are bright and beautiful even after washing, I choose to hand wash because it will give you three times the life span. I’m keeping my eye out for new designs in this, I will definitely buy more. I highly recommend this to EVERYONE!!!