SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***a –
Like the glasses, is pretty similar to the photo and the delivery was super fast. Very attentive. Just missed a tissue to clean the glasses.
A***a –
Excellent points. Decent quality and packaging-a blast. Presentable and prestigious, will tell you) Even card company applied
V***n –
Same as the photo! Thank You!
A***a –
Excellent
M***r –
Nice
E***a –
Good Points
F***r –
Beautiful item, corresponds to that offered
Y***a –
Very cute, great thanks the quality is very good
T***m –
i love all this shades top quality i recommend
S***a –
A second time the glasses. Very stylish, beautiful, high quality. Packed in a protective film, The ocheshnik and in a stylish box. All is packed in a solid carton. Shipping in Saransk 3 weeks. Seller влодил gift-small otvёrtochka for очечных screws. Recommend and store, and points to buy!
M***a –
Good shop, good points, securely packed + screwdriver and fabric cover
Y***a –
High quality, come to a month. Packed simple carton, pupyrchatoy package. Seller added set spare screws and screwdriver
S***a –
Star of the shoot that sent in other colors-maybe it’s color is. But I ordered with purple tinge, came in a brown… Sorry. And everything is very great, packed very great, bags-bags-boxes! AND also took care of the store and put extra otvetku with spare bolts, nice! Recommend seller and good luck!!!
L***a –
All good thank you very much
N***a –
Glasses very much. Wide face perfectly. Landing on the bridge is adjustable, the arc is not the most thin and strong enough. The Ends Of The temples in plastic, pleasant to the touch. Glasses without Nicks, scratches and chips. Complete box, Case, cloth and otvertochka. Thank you very much!
L***s –
Cute lenses very good
E***a –
Had a different color to take, in these right away one thought “I’m Sun lie.”, straight вылетая turtle of this cartoon: D And all who measured at her like) But oh well, me and the like) Though do not go in them and not know out there, Maybe because of the faces on the lenses all floating on the circle. The quality is great. Securely packaged. With glasses just went naborchik with spare bolts, screwdriver and soft case. Tracker track, delivery about 3 weeks in Moscow.
D***z –
Product beautiful quality given money value arrived with Box Packing was very good advice. The only problem is a little buyuk glasses small suratlara won’t his outside hersey very beautiful
K***m –
Very cute glasses!! Fast shipping!!
E***a –
Glasses cool!!! In addition, the repair kit with a screwdriver. i ordered june 23-received july 6 (in anapa). Sellers only cause respect!!!
Customer –
Cool glasses, very good quality
A***a –
The glasses came intact. Thank you store
A***t –
The photo corresponds to reality. Packed securely. It came in a box, in a fabric bag and cellophane, made reliably. Look expensive. It was 1 month. Combined several parcels into one.
G***a –
Cool glasses, bought with a good discount