SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
10-15 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I don’t use it yet, but I think it’s gonna do me some good when I make homemade burgers, it came very fast
U***f –
It’s super cool and I love it
Customer –
Order arrived faster than expected, according to the description I recommend
F***v –
everything is good. recommend store and the product
Customer –
Received in good condition. It’s quite big actually but looks good. Yet to try using it.
V***o –
Fast shipping. All as described in the store. I haven’t used it yet. It looks like norms.
Customer –
Great uniform! I’m sure that the cutlets will look great! Thank you! Recommend!
N***d –
It came quickly but it was not tried
S***i –
Fast shipping thank u second order
A***r –
Products conform to description and good quality. Well protected arrivals in a chest in air bubble pads. Delivery in ten days in France. I recommend the product and the store with whom I had a very good communication and I thank him for his professionalism.
G***v –
Like everything is described as a store, metal is easy, I thought it would be heavy. At first glance, everything is done qualitatively. Let’s see what happens over time.
C***f –
super
F***r –
Special sheets hamburger press of good quality, delivered in 7j. Serious store, I had already taken the hamburger press at home, respected delivery times and serious packaging.
E***o –
Thank you to the store for the fast delivery. Everything is fine
D***i –
Hope the handle survives, handle design could be improved regarding ergonomics as well. . Used with papers it is easy to release patties. Easy cleaning and sterilization.
V***n –
Very convenient, I recommend! So as not to stick to the bottom of the form do not forget to put waxed (bakery) paper.
N***p –
As pictures
Customer –
Just exactly what I needed!!! I love it! For the price, it’s a steal! Perfect burgers! The shipping was very fast! Product description is very accurate! Didn’t need to speak with the store, everything with the transaction till delivery went very smooth! Thank you!
A***k –
In appearance, normally, I will try in the process)
N***i –
The item reached Accra, Ghana very fast . The quality is good . Recommend.
E***i –
Great. As described. Very practical and fine paper but solid.
A***n –
Excellent store. Exactly as described and exactly 100 pieces.Arrived in UK in under 2 weeks.Serious seller. I recommend seller and item.
N***r –
Good product. Did not need to communicate with the store, product was sent very fast. I definitely recommend this.
A***l –
It delivered the shipment in a short time.
M***a –
thank u very much for good quality ❤
A***t –
Very good
J***a –
Nice
A***r –
Arrived fast, and the size and quality are good.
K***s –
Everything was okay!
H***r –
Instrument very convenient for making hamburger. Come together with 100 pieces paper אפיה it very comfortable. השתמשתי tool ויצאו burgers really beautiful and אפיתי them in the oven, but one can also to fry. Part מההמבורגרים הקפאתי to that children able to take fresh all day to school