SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Features:
S***v –
Works great. It took 3 already
K***v –
Excellent, inviting from this store for the first time. Strongly recommends
V***n –
The parcel came in 20 days. Everything is fine. Quality Super
A***a –
Good quality sticky well keeps up
A***a –
Well tough, very practical! Arrived fast
A***y –
Great thing! Keeps good!
E***v –
Recommend, good quality, fast delivery
V***n –
Great fastener. Used for mop.
M***m –
The goods were sent quickly, came too quickly! Everything is whole, well packed. It is necessary to insert the mop, there is a feeling that I will break this Holder. Shooting is easy and convenient.
E***a –
Interesting thing, keeps well, does not slip (inside stretched transparent elastic band). On the wall has not yet hung, but I think it will be convenient if you use it neatly.
Y***a –
Good fastening, cleaned up the corner. Fast Delivery
H***o –
Corresponds to the description, the mop holds firmly, fast delivery.
V***v –
Great thing. Installed quickly. Let’s see how this invention will hold. On functionality, very convenient and practical.
D***d –
It’s a miracle.
D***a –
It is not the best for this type of shower but it works
S***s –
Super! The mop is convenient to weigh. Keeps it great. To the Cabinet stuck tightly, tightly. The parcel came very quickly. Packed well, all whole.
A***v –
Very fast
Customer –
Shipping fast. Cool thing, it keeps perfectly.
R***h –
Quality and convenient Holder. I ordered it in the second time. The Seller is professional and friendly. I recommend it!
E***a –
Cool piece
U***u –
Excellent hooks, quite high quality. I recommend definitely. I neatly hung a broom and a scoop for the tray, easy to get. There is no need to keep all this on the floor 🙂
O***o –
Normal fit. Functions perform.
N***r –
Very good
S***i –
nice useful product
G***s –
The quality is excellent .. the week does not hang off
M***a –
Good stuff. The goods are well packed.