SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
I’m glad i managed to find a reputable store where I can buy online
D***d –
The parcel came very quickly, looks good, the dishes at the cottage will be a pleasure, I advise and recommend
J***s –
It came in perfect condition, Great product, as described!
J***n –
Good brush with nozzles
A***a –
A normal sponge. Broke the first day of the brush, flimsy plastic. The handle itself is normal. Honestly, why in the economy is this?! Lying now is useless next to the usual sponge.
E***a –
Je to najlepšia vec ktorú som mohla kúpiť… Skvelá vec ❤️❤️❤️
Y***a –
This is the best made of all the dish scrubbers that dispense soap. It stays together, unlike others that I’ve tried. Holds quite a bit of soap and you don’t fill it the wonky way other scrubbers are filler, awkwardly by the brush. This fills from the top of the handle and it is a screw on cap so it doesn’t squirt out duh soap when you are closing. I’ve tried 4-5 different types-both brush and sponge, with a handle and palm held. This one is the only one I’d buy again-in fact I did to give one to my daughter!
T***n –
We love this brush. We use it to wash dishes, clean counters and any other item that needs cleaning with Dawn. This is our second brush — the first one last us several years with lots of use and in the end the soap started leaking leaving a mess, but I highly recommend this brush for your many cleaning needs.
P***a –
thanks to the store! the quality of is great!
Customer –
All as in the description. I tried it. Everything works. Thank you.
E***r –
I absolutely love this product! I’m not a fan of sponges, the smell, the texture etc. when I was scrolling on amazon and found this I was very excited to try it and it did not disappoint! I love easy soap dispenser, not getting my hands wet, and the brushes really get the food off. This also is great because it does not leak. Would definitely recommend if your looking for an alternative to a sponge!
Y***y –
Oh well, it’s just a wonderful miracle!! How I satisfied with the complete set
R***r –
works really well! id recommend not filling the soap all the way. maximum around ~70% full. all you do is click the button on the brush and scrub! it’s super convenient and easy to use and clean.
E***e –
Excellent goods, I will order one more, I advise
Customer –
It came in this condition, but very quickly. 5 stars to the store! I am extremely satisfied with my purchase!
I***e –
Very perfect as described. Recieved within 2 weeks of order.
Customer –
all as described. insanely satisfied. really thanks!
R***a –
Nice, haven’t tried it yet, could be better packed
R***s –
Good product, it has no filtration and arrived in good condition and quickly.
M***S –
excelente
V***a –
This brush is the only one I’ve used for the past 5 years. One handle lasts me about 18 months, the brushes last 4-8 months depending on usage. There is no soap leakage through the valve when the brush is sitting with the valve down in my sink for long periods of time (most brushes I’ve used in the past struggle with this.) They changed the design of the fill 2 or 3 years ago which makes this brush more convenient to fill. It used to fill in the middle of the handle at the thumb pad which required a bit of coordination, now the end of the handle twists off and the soap goes in the end. My only gripe is the black rubber grip goes all the way to the end of the handle… when you’re filling it it’s hard to tell when your getting close and I occasionally overfill and some soap spills out. All told, this is a great device that helps me keep my sink empty and my dishes clean and in the cabinets where they belong.
Customer –
One of the sponges broken wine but the store had very good answer
Customer –
Super !Heads have Velcro so easy to change over. great price
R***a –
Great product and arrived really fast.
A***s –
De acordo com a descrição. Aparentemente funciona bem, mas ele deixa vazar um pouco de detergente, entao, abastecer somente com a quantidade que será utilizada em cada lavagem.
D***i –
Happened very quickly and completely
Y***v –
Very fast delivery, I recommend.
J***a –
Exactly as described, I feel like I spend more detergent but I don’t mess up my nails
J***s –
At the top I love and I recommend
Customer –
I balked at spending so much on a dish brush but for all the cleaning I do, this thing was WORTH IT. I use one for my dishes and sink and one for my bathtub. That’s right, it is sturdy enough to scrub a tub and shower stall. I fill it with Dawn dish soap and after I shower, I scrub everything down and it keeps everything so nice. Even after my Pipefitter boyfriend who can get extremely dirty on the job leaves like an inch of grease and Lord knows what else in the tub, I just use this guy and it works great. I take the brush head off and run it through the sanitizing cycle on the dishwasher and we’re good to go. I’m super impressed.
G***a –
Product meets expected, which if water is filtered so it’s best to just leave soap when you’re going to occupy it
M***i –
I have been really impressed with this handy little brush! The soap dispenser is a great idea and wastes less soap when washing big items on their own, especially when my 12-year old daughter is using it. The bristles are softer and longer than my vegetable scrubber, but rather than making it less effective, that actually helps it reach better into nooks and crannies, and I don’t have to worry about it harming my pretty vintage dishes. It also has a scraper at the top which is helpful in removing stuck-on food.
X***z –
It is exactly what is offered, but unfortunately I am broken. I hope you can send another one in good condition
M***u –
Everything OK Thank you very much
Customer –
perfect just as displayed, shipping to IRL was a month.. I recommend store
L***a –
Well received Ditto in the photo good store Fast thank you.
F***s –
Everything well works super and arrive super fast full recommended
L***n –
Thank you for the fast delivery. very cool thing. i advise.
L***l –
As the picture. The quality is good and arrived really fast. Great work!
S***r –
Excellent product,Excellent store, Fast delivery, Very recommended. Cheers