SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality gloves, came for 2,5 weeks in Krasnoyarsk. Thanks to the store for the promptness!!!
Excellent gloves, soft leather, the size grid corresponds, the goods came 11 days before Novosibirsk, well packed, with the store to communicate was not necessary. The item was shipped on the day of payment. Nothing sticks out anywhere, gloves were packed in a soft non-woven bag, no scratches, no threads. Recommend)
Beautiful. Great quality and fast shipping.
Excellent gloves, the skin is soft. I ordered five colors.
I ordered gloves 29.10, and 16.11 already received them in the store Kosmo (from the company meest Express). Packed perfectly, came without damage, the parcel was tracked. Objective evaluation: soft leather, smooth seams, nice lining in the form of artificial fur, expensive and beautiful beige color. Very worthwhile and quality thing. The color is light beige, very similar to milk chocolate. I have a small hand, usually I take 7 size or s, here I looked at the size table, took S and everything went fine. My fingers are quite long, but the gloves even remain a little space. Very satisfied and recommend to buy. Such gloves are much more expensive in stores. Thank you very much, dear store!
Excellent gloves, soft skin, came very quickly to Moscow for 1,5 weeks!!! I will order more!!!!
16 days, like leather
The product came for two weeks, the gloves really liked, fit the size perfectly, natural leather, on the hand look good, the smell is not at all, thank you very much to the store, I recommend.
Good gloves, similar to leather, on hand sat well
Delivery for 2,5 weeks. Packed well. Externally very high quality. The size of the villages is perfect.
I’m very satisfied
Cool gloves! Already the third order I make in this store. The quality is excellent, the skin is soft.
Thank you store! Delivery exactly two weeks. The goods are quality.