SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***S –
It works correctly I have received it soon and well
B***i –
Good item
0***r –
Everything works fine before the claimed
A***v –
Did not fit too big
M***o –
It doesn’t work as well as one would expect
O***r –
Thank You very much good quality
V***i –
The goods went to Finland quickly, in two weeks, whole, everything works, in the cup holder Subaru outbek vlasit, but slightly sticks out, as in Audi A3, but it depends on the coasters. Checked Samsung S6 and S9. S6 vrazit with a light cover, S9 was in a leather case, did not fit.
C***o –
description is as advertised. Item tested and wireless does work on my Samsung S20. Just a small thing but the side roundness needs to be a little thicker to accommodate the 4wd vehicles or vehicles with a larger cup holder. Otherwise it is a good and handy gadget for the vehicle. Well done store. Delivery of this item is even faster than the other products I ordered. Well done .
A***n –
nice piece, works well thank you
Y***v –
Delivery is very fast! Everything works fine, iPhone 11 is included in the silicone case freely, a convenient thing, I recommend!
A***n –
Goods came all work well thank you store
S***n –
Good good dont fit for Hyundai Elantra HD
N***e –
perfect fit and well designed. it works.
E***y –
It’s great, it works fine
H***l –
Works Great!
I***i –
Ok
A***a –
It’s very good, the only one but, it’s very wide
Customer –
It will not fit in a Peugeot 308.
A***v –
Top cup holder! Everything works, it came quickly, the track was tracked! I have a phone with a receiver for wireless charging, so that’s it, everything works, the phone is charging, does not heat, the current is small (because the wireless charging itself in the phone is not regular) somewhere 0.6 A, but I’m completely satisfied, like a small charge, and so that the battery before time does not kill. So who is looking for online reviews for a phone case with a receiver, this cup holder works, the charge does not reset, I’m completely satisfied!
F***i –
Super Pro cringes fast delivery
A***n –
As described
Customer –
Not tested yet but Looks good
P***r –
Tidy and genuine–so much
K***n –
아이폰 무선충전은 잘되나 위쪽 C타입 충전은 안됨 전원은 시거짹에 꼽는타입 이고 전원이 USB 타입이면 더 좋을듯 가격대비 만족
A***h –
What you need
N***r –
Thank you!
B***b –
The goods came, everything as in the description, the bodies charge. I have Mitsubishi Lancer 9 is high, let’s see how in the case
T***z –
Muy buen producto exacto cómo la publicación
M***a –
Клевая штука!
Customer –
great item
B***r –
Ürün çok büyük , 2016 Seat ibiza aracıma aldım ancak bardaklığa sığmıyor ben de Jeep Cherokee aracımda kullanıcam mecburen