SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o –
It shines and reacts to movement well, only it is better not to put it in the toilet, but hang somewhere, for example on a boiler, so it even better lights up the room.
A***v –
The goods came in two weeks, everything matches, there are no batteries, but it’s not a problem. In the light does not work, only in the dark on movement. If everything works, I’ll buy friends for gifts.
G***r –
Thank you. Powered by 3 batteries.
4***r –
Cool lamp thanks to the store especially liked the child child 5 years old it is convenient for him to go to the bathroom not including the light
P***a –
Nice thing. It shines bright! Thank you very much, for the fast delivery! Recommend!
O***k –
Cool thing, my husband has been raging for a month
S***v –
Cool thing. The main task is to touch cats. Their tray is in the toilet. They are very surprised when they go there in the dark.
E***a –
Delivery less than a month. Packing is reliable! This time I took it for gifts. Recommend!
В***в –
Works for over a year. Ordered the second piece.
D***d –
Good product store recommended
S***s –
When it’s dark it’s when it lights I arrive very quickly and in exelent conditions The quality very good
D***n –
Good quality. The sensor is quite sensitive and turns on immediately.
L***k –
Everything works fine
M***o –
I order the 2nd time, the first worked a year, gets moisture into the device, rot contacts, but the thing is not indispensable.
Customer –
The product corresponds to the description. All as expected, home satisfied.
A***r –
Everything works very well. It’s super fun and practical for night desires… Easy to install, you can random or fix a color. Small advice do not forget to close the toilet door especially if you have a dog or cat who walk around the house at night because the batteries will quickly wear out.
Customer –
It works as advertised. Arrived in 2 weeks with other combined orders.
I***N –
Everything is fine, I recommend.
S***. –
Cool lamp! Quickly, I liked how many three AAA batteries I will check.
O***a –
Great lamp. I ordered the third one. Shipping fast. Store recommend!!!
A***d –
Fantastic, hahahahah my little girls have want to pee every 5 minutes
N***k –
Cool thing, children are happy and so am I, I recommend