SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product, cheaper then in other stores. But I do not like that they asked me to pay additional 2 dollars for shipping.
Delivery to Krasnodar 24 days. The parcel was combined with others. In kind of norms, in the case have not yet checked.
Well just arrived.
Very satisfied with this product. Fast delivery. Thanks. Highly recommend.
3 weeks to Moscow. Track tracked. When the parcel came to Russia, the track changed. The packaging was slightly damaged, but it does not affect the functionality, everything is intact, therefore, deserved 5 stars and gratitude.
Excellent store. Fast shipping. Very well protected package. Very useful for cleaning tire dust and cleaning dirty marble. Highly recommended. Greetings from the Republic Catalan.
The brushes are great, for this price you will hardly find anything better
잘도착함. 그러나 배송추적이 좀 미흡함. 그래도 매우튼튼해서 좋음
Good set of brushes for cleaning surfaces with a drill. There is gonna be scrubbing done. 🙂 They fit on a hex insert or a plain drill.
Fast shipping product as descrption Recommend
Received 30.12 as a gift for the new year. All the best in the new year!
Ordered 23/11/2020 received 6/01/2021. It seems like made qualitatively, took for a sample based on reviews. As I try to add a review. At the moment 5 *.
one of tree were damaged in transport. there were no protective packaging.
The goods are received within 19 days. Great brushes. Thank you.
It’s OK and in stock, the shipment was slow but not critical
It doesn’t look bad.
nice cant wait to try them. If they are good I will oder more
Reception in a very good time, excellent quality
Fast delivery, the products are as in the pictures. Reccomend!
With good quality in the case has not yet checked!
The order arrived fast, they look useful. Recomend this store
The product is of good quality. Quickly delivered. I recommend. Thank you.
Perfect ! Thanks !
Thank you, received, everything suits.
Perfect beautiful brushes
Good Goods, I like!
Went very long, all as in the photo.
Order dotarło Vry long lead time
In MSC for 7-10 days, received at the cash desk in pyatera, cost 495r, in general a thing! If you think to take or not, take, very powerful fast bird.
very good thanks
Delivery is fast, the goods are good.
Good Goods will check
The goods came from China for a week to Moscow.
Great kit. Medium stiffness. Delivery is very fast
Everything is super, corresponds to the description. the goods are super fast.
Just as described. Only used the wide one for now. I’ve used it with a drill to clean the floor mats, none of the bristles fell and nothing broke. I wish I bought this sooner!
Corresponds to the description
It came pretty quickly. Goods without defects. They didn’t try it. Confuses the softness of brushes, I’m not sure about the efficiency. The store is in touch, tracked, sent the goods within 24 hours.
eberything is ok! recommend!
удобно для работы!
Thank you. great brushes. And fast delivery
Everything is fine
All is OK.
Thanks, Amit from Israel.
на первый взгляд хорошего качества попробовал щётка вроде не разваливается чистит форму держит