SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right. I’m Very happy with the purchase. The communication with the store was easy and the response very fast. The seller sent the product very fast. The price is great and the quality of the product is high
All comply with the description. Very cool keychain and good quality, recommend.
Nice gadget very practical and more
I loved it, super functional, the shipowners get perfect and it works very well. The only bad thing is that the magnet isn’t that strong and the side comes out of the front, the blades are sharp.
Good product and faster delivery than I expected recommended
Outstanding design and craftsmanship.
The goods came quickly all super to everyone I advise this store
Super handy and cool design. My boyfriend loves it!
Purchased this as a gift from my grandson, he uses it everyday
Cool thing. I hung it on my backpack. Not luftitis, the knife is sharp.
Useful thing. It is useful in the car or just in a backpack to throw just in case. The material is like durable. Removable Parts are attached with a central magnet and sit tight enough.
I love skulls and this was a must have multi tool for me. Works like a charm. Love it! Give it 5 stars.
Very well made, looks cool and lightweight. Enough gadgets so it is worth carrying around. Bought as a gift for my sons and they loved it. I’m very happy with this purchase.
I bought this tool because I was tired of using my pocket knife to open my beer bottles. I am really surprised how useful the tools are. I started using the multiple tools almost immediately. Also, because it looks like a demon skull I feel like a tough guy.
I bought this just because it looked awesome. Attached it to my keys and just used it as a bottle opener. And then it just started to become more useful for random everyday stuff. Very useful tool! It’s a very good purchase indeed for how much I paid for, and the versatility I’m getting out of it.
The quality of workmanship and materials is good!
Just like that, good product, arrived sooner than expected.