SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
The goods came 16 days before Ulan-Ude. The store immediately sent the goods. Description fully corresponds. The magnet is good, but when falling, it will magnetic out. On the sides is metal, the screen is glass. The sensor works well through the cover. All buttons are in place. Very neatly made. During use fell, the screen of the cover immediately broke. The glass is fragile, the phone will not protect the screen. Like a very neat person. With careful use. In general, the feedback is positive.
S***v –
The order came in less than a month. Packing is great. Cover with protective film. But the color instead of the ordered Blue is black, and a note with explanations of a long waiting of blue color is laid out. Okay, well, it’s not red. The score would be lower, but I will not reduce
O***o –
The parcel was received three days earlier all cool store recommend well done
A***n –
Delivery 2,5 weeks. Track number is partially tracked. Packed very well. You need to insert the phone from the side of the buttons, then there will be no gap. The smartphone is impressive in weight.
B***v –
Came with broken glass, although well packed. The store returned the money without talking.
I***a –
The cover is very cool, but it came cracked. Very sorry. The money was returned. I’ll order more. The store was with me until the end. Thank you very much.
A***v –
It went for a long time, in Russia it was not tracked. The cover is cool.
V***n –
The product came relatively quickly, in 20 days, and without damage. the cover came up, thanks.
I***v –
The cover on the a51sat well. The buttons match, the screen works clearly. The print works. Delivery about 2 weeks in Lipetsk.
O***a –
Delivery 3 weeks
L***a –
The cover is good. Came up perfectly. But unfortunately Came cracked
R***r –
On the third day the phone fell off the bed. The back of the case has cracked completely
V***r –
Sent quickly. Well packed. Getting pleasure
S***v –
The cover is just class!!! But because of the protective glass did not sit tightly (((and this is a minus. So I had to do with the bumper.
R***r –
The order came quickly. Goods are quality. High-end glass. Response is instant, even you can play games. The cover sits tightly, all holes in place. Thank you.
A***a –
All is well. Quality is good!!!
Customer –
Thank you very much to the store the order came in 12 days, the seller recommended and the stickers came all in one package, respect.
M***a –
The order was sent and delivered very quickly, less than 2 weeks before the Moscow region Excellent cover, the sensor reacts without problems. Thank you very much to the store. I recommend using the services of this store.
K***k –
Cool One
A***v –
Excellent covers, packed in foam, so nothing is damaged! to the store respect for fast shipment))
I***a –
Very cool cover. What you need. Magnets are strong. In general, the cover is perfect! We order more)
Y***v –
It came quickly. in Russia it is not tracked. The cover itself is normal.
M***v –
The cover is super. I liked it very much. Thank you store.
D***v –
A chic cover, I thought it would look much worse, but here the nezhdanchik (pleasantly surprised) extra. Feedback will definitely be! I recommend you take it.
S***s –
Item jn good condition and receive it very fast. Thank you very much to the store, nice packaging for the goods to arrive safe :))
N***o –
Very cool case! fast delivery! ordered for Samsung Galaxy a30-perfect sat down! thank you!!
A***a –
The product description corresponds. Order in Perm went 1 month. Packed well. The stitch is whole. Covers on magnets, covered with protective film. I ordered 2 colors: red and green. Both orders have come. Recommend.
I***v –
Product corresponds to the description of the parcel number is tracked well shop recommend
A***k –
On M31 came super. Further operation will show the quality of the product. I’ll try to complement the review.
R***n –
Came quickly, but from one 4 paradise does not fit tightly to each other
T***a –
Fast delivery, well packed, the cover sat well, all the buttons are in place. Magnets keep well. Significantly increased the weight of the phone. There are prints on the glass.
Customer –
Zamovila 21.12, came 13.01. It is packed with a good-bye, it is zachisna plivka for the wallpaper of other stories. Duge is pre-war!!!! Dial to the phone. On the side edges of 3 ‘єднується for help, I was afraid of the shield at the fallen phone chohol Bude розкриватися, ale all OK. Pre-war! Recommend
N***O –
Produced as in the picture. Except that the camera becomes blurry.
S***v –
чехол такой себе. не рекомендую. тач плохо реагирует
2***r –
товар подлежит описанию полностью, заказ сделала 14 декабря, пришел 19 января, все в срок. товаром очень довольна, упакованно все замечательно.
2***r –
The store perfectly packed the goods) The case perfectly sat on the phone, the touch screen works with it perfectly) But the phone will be bigger in the case
S***a –
отлично подошёл на Samsung A51!сенсор работает отлично!
N***n –
Nice case. I went to the phone. Thank you store. I came quickly.
Customer –
Prattata Doyle for one month in blagaria, dovolna SMM, ochakaniyata mi se justified.
O***k –
Thank you, thank you very much, the case came super in a short time, in perfect condition, even better than before ordered, that is, an advanced cover, quality. Thank you store.