SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It is convenient that it works on the battery and came immediately charged and ready to work. I’m going to use in sewing to build sculpted, there precision up to a millimeter does not play a decisive role. Very nice thing, if there is an opportunity,-take it will not regret.
Customer –
Recommend. Parcel very well.
G***E –
Produit parfait pour tout type de mesures, dommages que la notice fournie est uniquement en chinois, mais on arrive à comprendre facilement comment changer les fonctions.
A***k –
Занятная штука, пришла заряжена, кабель в комплекте, с остальным разберусь и добавлю позже.
Customer –
Product conforms to the description. (pure info: The instructions for use is only in Chinese)
A***a –
Small size and works very well, recommended purchase, pretty fast order
O***v –
The device is excellent. In yutuba there are gaids for this model. I feel sorry for me with a little marriage. The store compensated for part of the amount.
S***v –
An excellent thing if you need to measure the curves of distances, the turn of metal for painting and so on. The quality is very good, charging Type-C.
V***o –
Roulette arrived in 10 days by the cdek service without damage. The device is very convenient to use. The measuring wheel has notches and is rubberized. To store you need a case of the appropriate size. My best recommendations to the goods and to the store.
V***v –
Shipped quickly, delivered from China in a month. Small, comfortable, easy to understand. Packing reliable
P***n –
Great curvimeter. Charged normally, works as it should, the build quality is decent. Delivery to Tyumen month.
A***h –
Great thing! For inaccurate measurements Super! Immediately counts the radius at the circumference! I liked it!
L***a –
It was well packed, the box came whole, not crumpled. I ordered it as a gift, the roulette is convenient for non-standard surfaces. Works well, thanks for the goods.
A***z –
Very happy with the meter. Works well (0,1mm error). I recommend it.
M***a –
It has arrived very quickly and perfectly packed. Waiting to prove it to give an opinion on it.
D***v –
The goods as in the description, everything works. Thank you.
S***N –
Super, delivery 10 days to Moscow, works clearly
C***g –
The unit makes a hydric impression! Measurement results are really accurate. Does what it is!!!
D***n –
Fast shipment and delivery. Thank you to the store and the manufacturer, for such a useful thing in the economy!!!! Like all products of Xiaomi, this without exception is as magnificent as in design and materials. Intuitive management and functionality.
M***n –
Works OK