SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***k –
High quality backpack, so delicious smells like real skin, very quickly came to The Arkhangelsk area for 10 days, thank you
R***a –
Product complies with our description. Leather good quality. Flat line
J***o –
Quickly deliver
S***a –
Very long. It was ordered 10 Nov received 4 Dec in SF. Although ordered from the fact that was specified delivery from 5 to 15 days. Most of the 11 of 26 kitayu by RF very quickly. VERY bad smell inside the backpack must be such as to wash and fading. Leather good quality. But it will no longer, very long, for the money, you can have and in St Petersburg buy.
V***a –
Everything is fine. Simpotny backpack, can be worn as a handbag. Delivery fast, good quality. Everything is ok! Thank you
M***T –
Excellent backpack! Very accurate and convenient. Delivery very fast. The Seller and excellent product!
B***n –
This is an incredibly high-quality purse/backpack made with genuine leather and with substantial storage place inside given its compact size. The grey color is a pleasant color to the eye and one that will match with many different outfits and the high quality of the product means it will last many years to come. I highly recommend this item for purchase as the value is very good for the item as well.
I***n –
Very beautiful bag! High quality workmanship. Well packed, first in pupyrku, then in the package, then the brand package. A gift card with Christmas, thank you! Very beautiful color, backpack roomy and Compact at the same time. Track well tracked. store is very good, sociable. Recommend!
A***a –
C kind very much even nothing! cool such! the skin is soft i do not know for a long time whether it is enough! locks gold i did not like them a hundred % quickly worn out
A***a –
Very satisfied! beautiful and quality. do not regret, take it!! the color is a little different, a little darker than in the picture, but nice! the accessories are quality! the size is what you need, the pockets are many. the courier brought home
A***a –
Chic backpack, i adore it, the quality is very good, i go weeks 3, no complaints
C***r –
Great quality, recommend the store! Thank you so much!
O***e –
The backpack fully corresponds to the description. Excellent leather backpack. Color as in the photo.
R***r –
Good backpack. Looks like skin. Many offices inside. Carefully sew, nothing sticks out, everything is smooth. Looks reliable.
R***r –
Ordered 06.09, sending from the russian federation, delivered the courier (iml) home to lunch 10.09. Backpack gray, light warm pull up, going to the taup. A4 will not fit, ipad-free. Two main compartments, plus a central flat with a zipper, additional internal pockets: on the back wall for the passport, on the outside-for the phone. External valve on the button. There is an external zip pocket on the side of the belts. All fabric flew lining neatly stitched, the threads do not stick out, the open edges are reinforced with a leather bake. Quality surprised, did not expect such a decent product for such a modest price. Bought as a gift, the belts did not unpack. Stuffed with paper and bags, for half a day, the bag came to normal. There is a small smell of paint and skin, weathered quickly. When delivered, the backpack was packed in a plastic bag with an inner layer of aeropak (bubble), plus a branded non-woven bag. I recommend to buy!
U***a –
Delivery is fast, at home by courier. From the backpack comes a terrible chemical smell!!!. The lining is processed badly.
Customer –
Many thanks, bag quality. Everything corresponds to the description. I will order more.