SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Just like picture
B***n –
Very very nice. Looks quite natural, perfect for glam! Will definitely repurchase, 10/10 recommend!!
N***s –
10/10 just like the picture very slow shipping took over 2 months
L***l –
They’re gorgeous!!!
B***o –
I didn’t think I would really like these but they were actually pretty cute! Took a while to ship bc of covid but I do recommend. I, myself will be buying again. 🙂
Customer –
Fully corresponds to the photo. They haven’t tried it yet. Thank you!
I***e –
Thick eyelashes, I think I will use not the whole tape, but trim and glue only from the outer corner of the eyes. Then I add the photo)
Customer –
Good eyelashes. I think if you comb and put it in order, then they will become even better. Reached quite quickly
C***o –
Stupende
Y***a –
Post of Russia is the best! More than a month in Russia lashes walked! Where were you? It’s not clear! And the store is five stars! Neat, smooth, beautiful! Recommend!
M***a –
I haven’t glued them yet, but they look good! They’re worth it, I think! So I suggest girls $ € $ £>€ €>$ €
K***s –
Very accurate! Satisfied with order! They actually look like the picture.
R***r –
For this price is quite good. Acceptable unnatural effect)
H***u –
Product got here in just under 4 weeks, looks just like the pictures. Happy customer and good store. 🙂
Customer –
Well, it took away everything!
Customer –
Cilia very cool to Kiev came exactly in a month, thrown in the mailbox. Glue is smeared on the eyelashes, but it does not hold on the eyelids. They are soft, perfect for eye size. As soon as I catch them normally glue, I add the review
P***n –
arrived bit laite, but arrived …
U***r –
The eyelashes are beautiful! I waited quite sometime, even thought I wasn’t going to get them since it took so long- about 3 months. However with the corona virus happening, it is completely fine. Be patient they will come and they are gorgeous!!! Thank you to the stores 🙂
R***r –
I’m very pleased
S***s –
Kaife, I’ll order another
U***r –
Beautiful!!!
S***r –
Super soft super quality I advise
U***r –
Love them, very high quality.
A***a –
OK
Customer –
Excellent eyelashes, I will take another, the only thing that they are very long, but can be trimmed)
S***i –
Looks very natural. Love it.
K***k –
Awesome eyelashes
Customer –
In life they are longer
Customer –
Up to Penza lashes went about 20 days, the quality is good, glue 50/50. Glued the first time so not very correct)
B***a –
Thanks I receive it
Customer –
feels real good, this was my second time ordering
Customer –
The order was issued 09.06.2020, from the Mail took 03.07.2020, but the parcel arrived at the Mail 2-3 days earlier. The package corresponds to the description. Eyelashes like dolls