SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
Excellent quality-price ratio. It is one of the cheapest rollers I have found and the quality is very similar to that of the most expensive prices. The Golden roller joints appear to be solid and come with the gift applicator. I give you a note of 9 about 10 🙂
T***t –
It came quickly 2 weeks. According to the description corresponds. It really looks like a stone. The quality is not bad for this money, it creaks a little, but it is fix
Customer –
As in the photo. Matches. Packed well
K***a –
Perfect set! I’m happy! Very fast delivery
U***r –
Smooth without defects. Cold, clearly made of stone. I’m happy with the purchase.
M***o –
Excellent. Product same as described. I recommend it
Y***a –
The order came in 2 weeks. Was very well packed! For a long time I wanted such a face massager made of natural stone. So far, the Smooth Roller is not very good, but I think it will develop over time. And in the rest everything is fine!
B***m –
Everything came perfectly packed. Natural stone. I recommend the store.
N***a –
Good videos. Shipping fast. I liked everything! To the store-thank you!
N***a –
Similar to the stone, the roller has a rough roller)))) The color is beautiful.
A***v –
Delivered quickly. Packed well. Track number was tracked. Quality is good.
N***a –
Exactly as in the photo. It came quickly, well packed. Recommend
A***a –
Everything is qualitatively packed separately. It came in integrity and safety.
J***o –
All as in the photo, by sound stone =) let’s see in action)
R***l –
Great goods! I recommend, a good store! Delivery before time.
V***a –
Well, Of course it’s a real stone, well done.
I***s –
Just great. Fast shipping and product mathing advertising. I recommend this store.
E***r –
The goods came well packed in a Purry film. For its price, the set is good. I hope that it is really made of stone.
A***a –
It came quickly. Packed well
Z***z –
Looks durable. And it’s heavier than I bought before.