SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***s –
Its cool! but charge it before use because the battery case has the extra needed power to charge the phone when low
T***o –
Delivery very fast, arrived before the scheduled date.
K***n –
Very good, recommend. Just a little hard to fit
P***i –
I was wearing a super nose battery case, but it was old, so I went out and changed the battery. I bought it. I ‘ve written it for a few days, and I’m still satisfied. I bought it in half-confidence and it’s real. It’s definitely a feeling because I use 4000 and only use 1. It’s slightly thicker and heavier, but when you get used to it, it’s nothing. If it’s a disadvantage, the volume and power-pressing buttons are super-nose silicone, so it feels like a click click. That’s good, this is wrapped in internal plastic in external silicone, so it’s hard, so there’s almost no feeling of pressing a button. If you spend six months or so, I will continue to repurchase and change.
V***h –
Fits well in hand
A***n –
The case is cool. I took it especially for travel. I used the phone actively in the forest for two days, there were 40% charges left. I recommend if anyone is not stressed by the extra weight to the phone.
A***y –
I’m happy with the purchase. I liked it very much, the charging works, Compact.
V***k –
Looks good, case perfect, capacity 6000 mAh
K***m –
The accurate and fast shipping service is satisfied.
A***r –
The product arrived well packed and right, now I will see if the battery lasts well charging, it came in two weeks, quite fast than expected!
ا***ي –
Very nice product thank you
R***i –
Perfect fit and thick came a little longer than expected I recommend
L***i –
All right, arrived in 20 days.
V***m –
Products such as figure. Slightly heavier but very convenience. Removable have little difficulty.
A***v –
A battery case like this is essential for people who are out for extended periods of time and risk running down their phone. This case is lightweight, non-bulky, charges quickly and works well.
A***v –
The order came fast, half of it is discharged, it performs its functions, then we will see how it works, I will add feedback late, it fits tightly, the buttons feel fine
A***v –
I liked the case. The charge is enough for 2-3 recharges of the phone. Yes, it is fat, but for someone who has been using cell phones since the early 2000 s, it will not be a problem))) For me, a huge plus of the case is that the phone has broken latches and the screen on top has moved a little from the back wall, and this case holds, holds everything together. What the guys write above about the fact that the case is difficult to dress and take off, then this is the first time only… then it is easier to remove it. The back case has on/off and the remaining charge indicator on the case. In general, as a regular powerbank (powerbank). There are, of course, cons in the case. The main disadvantage is that when the phone is connected via cable to the car panel (Navigator, music, etc.) it will not work. Connection occurs, but does not accept calls, the music does not play and everything freezes. I think it’s because of the case.
Customer –
Case Super! It’s unusual that it’s so voluminous of course, but it’s a trifle Very comfortable to carry Was already loaded on the 3/4 when it arrived Packed was well and firmly. Seller Thank you very much! Highly recommend
ק***ט –
Love very much!! Bought the protective charger for iPhone 12 Pro Max, sitting is excellent on the phone, protective arrived fast (no I need to contact the store), one click to recharge and five presses to stop the ההטענה, shield feel strong and comfortable use בפלאפון with him, I am satisfied really! Weighs buy another one 🙂
A***n –
Very good quality, despite the fact that when you enter the cell phone, you fight.
W***r –
Excellent case, greatly increases the battery time of the mobile phone.
A***a –
Apparently everything OK. Arrived earlier than expected
F***C –
Very good
E***l –
I just received… it is very beautiful (very fat) the charger is OK, reinforced finish.
G***s –
Came ahead of time… I love it! Works well and fast delivery
V***v –
Very fast delivery and I’m happy! well done.
A***r –
Very goood quality charge fast!
M***A –
Good battery, for a recharge. I am able to go 3 days without having to plug the phone in and charge it because the battery case has the extra needed power to charge the phone when low
V***s –
I liked it very much! It doesn’t take long for me to arrive. This case is great.
E***r –
Very good product., serves its function
F***i –
I thank the store for the fast shipping .. From the first use it looks good and its material is heavy
F***m –
Item as described. It feels good. Great. I advise you.
A***h –
Very beautiful. While everything works fine and beautiful. I hope to catch it for a long time
Customer –
I did a test and I was positively surprised, arrived before the deadline. Now the durability is also excellent
D***v –
I received the battery case and was surprised at how nice it felt once on the iPhone X
Customer –
Came faster than announced, in working order, got on iPhone 7, like clockwork.
B***r –
Very good product, it is the second I buy from the Store
A***g –
Received all products ordered . This case is great. The packaging is very well done!
D***a –
The product looks very good, works very well, I want to emphasize that the output of charge is excellent and the iPhone is charged with a good speed and consistency, I will leave a further review in the coming weeks, thank you! PS: Fast shipping
Customer –
Item as described, quality product and material! Recommend!