SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Came quickly, packed well, approached like also normally, the whole case in protective films, I recommend
Customer –
Excellent cover, powerful magnets-I hardly opened, everything is exactly as in the description, recommend!!!
Customer –
The cover is the same as in the description. The phone does not hang out in it. packed perfectly. came quickly. thanks
Customer –
Very cool and quality cover! Magnets are strong! Recommend
Customer –
The goods came to Kovrov in 14 days! Ordered on iPhone 6s. Magnets are very strong, buttons are pressed well! Layer aluminum thick 3-4mm! Inside there is a soft layer so as not to scratch the phone!
Customer –
Very good product, it protects your mobile very well. The touch screen and fingerprint reader work very well. It has good finishes. I arrive in perfect condition and very well packed . I highly recommend it.
Customer –
This bomb is simple, the cover surpassed all my expectations Super sits like a glove, emotions sea!!! I recommend to buy. And delivery is very fast about two weeks.
Customer –
Excellent case, so elegant and feel nice in the hand. I ordered one more
Customer –
I ordered it for the second time, everything as it was for the first time came quickly, everything is in excellent quality. Seller respect
Customer –
Packed well, on the case on top of the protective film, magnetic well
D***s –
Item as described thank you.
J***T –
The cover is good, corresponds to the description.
F***m –
Came with a new mail three goods together the case liked
E***O –
Good quality but the I hope 7 plus is big does not fit and the touch doesn’t go well it looks a little big.
Customer –
Thank you
E***c –
All OK)))
O***k –
In to super, the description is accurate. It came in time
N***v –
All as described by the store
P***m –
All OK. Nicely wyglada. Well made.
A***r –
Fits just right I love it
E***a –
The goods came in 3 weeks in Buryatia. All as it should come, well packed. The cover completely approached. All the glasses are glued with a protective layer.
Customer –
Packed was excellent. Delivery only 2 weeks. I recommend the store definitely. The cover looks amazing on the phone. 10 s⭐& Middot;
T***M –
Glass is fragile, on the third day of use gave a crack, after two weeks the cover In util
Customer –
Buena
I*** –
The goods came, but tightly does not magnetic one side.
W*** –
Magnetic fits perfectly and beautiful, called Heavy
J***a –
The cover was like done neatly, packed perfectly. Thank you store.
Customer –
<2en> number 10 urun satisfied I appreciate it was a fast delivery
J***s –
Absolutely love it thank you highly recommended store
Customer –
I miss the keyboard a bit on the side, I have to squeeze a lot, I guess it’ll go soft, I thought the green was more mint color but it’s green up. Otherwise all good
D***v –
Всё отлично, доставка быстрая. Рекомендую
K***i –
received my case for my iphone 12. thanks
A***a –
Thank you!!!! It is exactly as described
N***a –
Excellent.
A***k –
Supersky
E***e –
Great case! Qualitatively packed and quickly reached! Many thanks to the store!
2***r –
Everything is fine, quickly came, I advise
F***i –
Send fast. Damaged in a corner but not serious
R***C –
OMMGGGGG THIS IS THE MOST AMAZING CASE!!!! I love it so much!!! It’s definitely magnetic, no scratches, no cracks, perfect!! I can now see the colour of my phone which I really love!! 🙂 thank you so much store!! I love how there’s already a screen protector for the back AND the front!! (Tho if you have a screen protector already on your phone, you would have to remove it because the front screen won’t fit) LOVE IT!!! Thank you again!!
R***r –
Packing good goods came intact, thank you