SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
the store is somewhat nice, the item is cute & affordable. and the quality is excellent, also it’s too big.
E***o –
It is beautiful, it comes as in the image. A little big but it’s pretty.
J***r –
It is like in the images that open with the letter inside. Was larger than I had thought it would be. Daughter did like it though so all in all a good purchase
W***G –
It arrived well condition and very fast!
G***o –
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter’s smile reflects so much more. Worth every cent! Recommended
M***a –
This is a nice necklace my girlfriend absolutely loved it.
P***k –
Goregeous!
D***a –
Larger than expected.
I***f –
for its price Its very good, my mom liked it a lot. 🙂 the string is a bit short for my taste but it fits nicely.
B***z –
It arrived before time, bigger than it looks but very nice
I***r –
Very nice jewel, heavy and looks good quality.
C***e –
Such a beautiful necklace.
L***R –
Very nice. I do like this. The chain is nice looking and adjustable. Came very fast to US 10 days. The only thing is that it is not closing properly. I am not sure if it was damaged while shipping.
Customer –
In general it is very good. Except that it is not closed by itself, you have to take care that the parts do not mess up while you use it
M***r –
I loved the product I will definitely keep ordering on this store, I only had a problem with the delivery man who had delivered the order to another address but it was fixed quickly.
Customer –
I bought this for my girlfriend and she loved the sentiment. Only thing I personally dislike about it is how it tangles. Maybe they should try a small latch to hold the two halves of the sunflower together. Or maybe even have them open by a hinge. Either way, if they were connected and could open I’d give it 5 stars.
K***n –
Came everything in accordance with the order, I really forgot to order the box, Will be attentive The only concern about corlsia or rot I don’t know what it is, inside one of the parts, and Iak is super for your money
C***l –
Are beautiful❤️Excellent quality, thank you very much
G***r –
Arrived in perfect condition, just the same as the photo, The quality of the piece heavy and strong.
L***l –
Beautiful, beautiful, beautiful… Very fast shipping and exellent quality.. Thank you
A***r –
Beautiful! My daughter will love this!
S***z –
Its pretty much as I expected it to be. For me its more about the sentiment but the quality is very nice and it arrived quickly.I gave this to my granddaughter who is 8 years old She absolutely loves it 😍 thank you
D***r –
received pretty late but not store’s fault. item is nice and heavy. Does not look like price give, it is low price offering. Will upload picture soon
A***a –
A little flimsy, it’s 3 loose pieces, not one inside another that opens. But the item is very good the pieces seem good quality. Arrived early
F***l –
Very cute, feels heavy, good quality and size is perfect
Customer –
This piece is super cute and well made! My only complaint is that there is no latch to keep the petals in place and clicked together, so the petals separate at times. It’s not a typical locket type necklace in that sense where it has a secure open and close, but it’s just a small detail. Other than that it is really well made and super cute!
Customer –
The material is good and it is a little bigger but I like it more like that, very nice detail and I arrive fast
Customer –
The necklace was in perfect condition, the same as the photo, arrived in no time, the estimated delivery was April 9 but arrived on March 31. Fantastic necklace, equal to the photo in every detail.
D***a –
Very cute good size the color equal to the photo. Although I do not know if something should be adjusted or so it is the necklace, it was made to me that things are very separate
S***o –
Insanely happy with the purchase! The pendant is beautiful, came quickly. I recommend!
M***s –
It is bigger than I expected, but it is very beautiful. I would have liked a brighter color, it is a bit opaque but in general a beauty. I wanted it a long time ago.
A***r –
Super super cute and it took me 15 days to arrive. I ordered it on April 10 and it arrived today April 25 it was worth it
J***h –
Took week to arrive, looks ok for Granddaughter. The necklace is very beautiful. She loved this gift
Customer –
Really beautiful necklace!! I’m really happy with my purchase
D***a –
Good material, looks very resistant. Received it a little late but once I finally got it I was really happy with it!
V***a –
Very good and beautiful. Awesome product!