SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice works exactly as described
The grandson is happy, so am I. Thank you
The store sent the goods immediately. Goes on the floor, on the window and on the wall. The child is 4 years old just delighted
Fast shipping. Great quality. Wall well stuck, oh!!
Works best, like Again
Everything is super
My wife and I love Toys. We have gotten several of their toys for my daughter and have never been disappointed. The same goes for these laser cars. The size is great for my daughter who is 10 years old. She has been playing with them nonstop for hours now. The quality is great.
I have always been so pleased with anything from this company. I bought this for our youngest grandson, but both the boys played with it, and left the other gifts laying there. I bought the 4 pack of cars, they fit this set, and again a great item.
We love the Laser Toys products that we have purchased over the years. They are perfect & safe for the little ones!
works great, the kid loves it
Safe and well made! Lead free! Wonderful company. Encourages creative play! My 9 yr old loves them.
My kids love them. But they are too light to roll far or straight if you try to roll them away from you. After you release them, they will almost immediately turn around and stop almost every time. Doesn’t seem to bother the kids too much.
Very cute the color is beautiful.
This is a really great product and I have bought others in the range for my 8 year old grandson.
All is well. They feel a little cheap, unlike other toys we have.
Not yet open but box in good condition and fast delivery
Laser Stunt Car are the best very simple design very durable will last forever and it can be passed down to generations to come.
My son loves the laser car, so I bought these for my nephew. These toys are durable and fun!
Well packed arrived Super Fast 8 days I haven’t tried it is a gift for Christmas then I will make another review
The machine is interesting, it only has 2 wheels, it only rides on a smooth surface