SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
Excellent Product, comfortable, easy to use. Foremost perfectly. Arrived fast and in good state.
Customer –
Super fast shipping. Exactly as the picture. I have not tried it yet, but I’m happy. thanks. i recommend
A***r –
Cool, super great.
E***v –
Very good product! It came very fast. Looks like marvelous.
A***z –
Super recommended
F***i –
Very nice roll superb drawings
A***r –
I am very satisfied to match very well with the description neat packaging and the back of the drawing and slightly sticky so that it fits a table excellent product I highly recommend
Customer –
I love it! Works well and fast delivery
A***t –
Super coloring book. A colored car can be cut and it becomes a sticker. Child satisfied
A***M –
Very good liked it, arrived well before the mentioned time.
D***r –
Just as described. Kids happy. Took less than a weeks to get to Denmark.
Customer –
Fast Delivery (13 days). A little expensive for what it is. I thought there would be a little leaf to take off so that I could use it without sticking it somewhere.
Customer –
Thanks. As per description. Store recommend and good communication. Great.
T***e –
Great buy well done
Customer –
Absolutely loved it
Customer –
Very nice product, well packed, fast delivery.
Y***i –
Excellent Creative product for kids! thank you to store
Customer –
Came in boxes, you can give a gift to near & dear kids. Thank you for making this amazing creative product for growing kids. Thank you again
Customer –
Very nice cool! Love to buy again for my son. Thank you!
S***d –
Glue normally! very creative for kids under 10!
T***b –
Thanx. Goods description matches. Product and seller recommend. super great.
M***r –
So beautiful.
G***r –
It’s exactly what it says it is, the paper is great quality and size with a sticky back to hold it in place why u create a masterpiece, the pictures r a nice size and I’m very happy thanks
J***j –
We like it! Very good loved, arrived well before the scheduled loved.
Customer –
This is third time i ordered from it , best price and fast shipping, thank you ~
N***a –
Excellent! Good size on the back of the sheet has glue.
V***o –
As to the photo, how I expected
Customer –
Great I very satisfied
P***t –
Good Product. Great for kids to color
K***a –
It is convenient to draw, the children are satisfied. Can be glued on the table