SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***u –
It really has helped me being able to use my arm again. I think the company is super! They reply to your e-mails immediately. They are very helpful & supportive.
U***r –
yeah good for stretching the fingers just to get some strength for the guitar brilliant
G***ș –
The product is super, I recommend, I’m kind of working, Can be taken, fast
A***i –
Arrived home fast shipments and all intact! This is an awesome product!
R***r –
This is amazing, and so is the company. I put on as soon as it arrived. I could feel a difference immediately. I do it constantly for the first 24 hours. I then took it off and still had relief for about another 24 hours. My routine is now on a day off a day, unless I will bring doing an activity that I feel requires the extra support. The company is wonderful as well.
D***o –
The product is quite good, it arrived in good weather, now it’s time to use it and see how it is
Customer –
Just as described with fast shipping! I was in a car accident and was suffering from my neck to my wrist. It was very painful and most of the pain was emminnating from my shoulder. With exercise at night and this finger strength trainer during the day, my pain has almost gone away. I can function again with the trainer protecting me from over extending my shoulder. Very grateful.
K***r –
Comfortable design and love all the adjustable points that allow you to find your perfect fit. Most important – my shoulder feels supported and that keeps it from tiring out too quickly. Doesn’t limit movement or arm rotation during exercises. Would buy again! Recommend this product.
M***z –
good product. received on time i recommended to everyone to buy this product
A***o –
I bought one and I liked it, I decided to buy. I received comfort almost immediately with this trainer. One of the benefits of this grip is that I can strength as needed to arms.
Customer –
This excellent, as in the picture and very accurate and super fast
S***d –
This product was purchased for my boyfriend who dislocated his shoulder. I would definitely recommend using this product immediately for someone
D***a –
Reached a little further behind the date it said. This has really helped. I would highly recommend it.
A***r –
Sincerely the best quality, but for the price is super good, I recommend it, It arrive in 10 days after placing my order, thank you very much
B***e –
Product as expected! I keeps working it during a day, feels more strength with it. Thank you very much.
O***l –
Arrival Within week cool making muscle
J***r –
pretty good I will use it on my drive to work as therapy
D***k –
Everything as in the description, good quality product, I recommend to everyone
R***n –
Good! Comfortable design and love all the adjustable points that allow you to find your perfect fit.
Customer –
It feels good to use and im happy with my results.
Customer –
My forearms are getting bigger and bigger! It’s very usefull, I recommend that!
Y***r –
The quality of the strength trainer is good and I can definitely say that it works well. After one week working it my husband got rid of the pain in his shoulder.
N***s –
It is as shown in the picture, it took a while to arrive, but it is a good product
S***i –
Quick shipping, good quality, I recommend
I***r –
I use this to help me be more active even with residual shoulder pain following a torn AC ligament.
Customer –
Good. I purchased this grip for my husband, who has a problem with his shoulder as a professional driver.
A***H –
According to what is announced and excellent
Customer –
10X better than I expected. Many, many possible adjustments. This has helped a shoulder injury immensely.
N***o –
I tore my rotator cuff and have been in a lot of pain. It is the only way I am able to get some strength.
S***e –
The system is not bad. Fast Delivery
J***o –
I have rotator cuff problems due to a dislocated shoulder years ago. I like to lift weights in my older years. I was having shoulder trouble and couldn’t do dumbell curls and had trouble with bench presses. This item has allowed me to do both. And my shoulder is getting better as well. Great product!
O***r –
it is what indeed it is. thanks
Customer –
Excellent, thank you! This is a comfortable solution to a shoulder. I am a builder of many things and use my hand all day long. It also works great for when I ice the shoulder at night. Thanks for making a great product.
F***n –
I was able to use my arm while the grip supported my shoulder. I believe it really helped me to start to recover more quickly. Very pleased and would recommend it.
J***s –
I have a rotator cuff injury due to sports and this has been very helpful. Unlike another comment, I found this very comfortable for females. I also think it is extremely well constructed and durable for everyday use.
N***r –
Awesome product! My mother loved and even asked me to purchase her another. It’s a great support for her shoulder and it helps relieve most of her pain. I would highly recommend this brace to a friend.