SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thumb is a little too long (0.5cm too long?), but they are still usable. Impressed with the quality. Perfect fit otherwise. Look beautiful.
As will be in the sock I do not know, but look beautiful very!
The description exactly corresponds to the goods. The quality is excellent. No smell. All seams are sewn and inside stitched neatly. The goods are satisfied. Delivery is fast. The store was tracking the goods, I was told that he was already in the post office. Thank you.
Gloves are wonderful! The seams are processed remarkably, the material is very pleasant. Of course, not real leather, but warm and qualitatively sewn. On the full wide palm took XL. They sat perfectly, I was afraid that they would be small. Only the fingers of the gloves were a little longer, but I was more important than the cut itself.
Excellent leather gloves for long fingers, waited 3 weeks. Very satisfied!
I’m very satisfied
Przepiekne rekawiczki, I am zachwycona.. Super Janosch and workmanship. Hot recommend
Very chic glows. I expected them to be dark black, they are light black or between dark black and grey. Also keep in mind that the color transfers. But other thab that perfect, the stitches are super precise and high quality. Recommend
This glove is good quality, and it is especially pretty!
The gloves are beautiful and very high quality. In London, such a product is much more expensive! I recommend the store as well! I am happy!! Gloves are beautiful, quality, but small, like almost all things from China… On my euro XL ordered the biggest size 5 and they just back to me! .. However, I am very pleased with both the product and the seller, who was autumn punctual. Thank you! I recommend.
Very beautiful gloves, soft. The size is slightly cramped to me, but will stretch. I think that genuine leather.
Thanks, I.m very happy
Gloves liked, soft, smooth, very pleasant to the touch skin. There’s no smell. On the size of the hand 7, took M. Seller recommend.
Afigenic!!! Thank you!!!
No claims. But the photo looks better.