SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-30 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***s –
The delivery has arrived, thank you very much, everything ok, no complaints, until the next order, have a nice day
P***h –
An interesting thing for cleaning, helped to clean in all low-cost places. Thank you store 1
N***m –
Fantastic. It’s so good. Very useful and traps dirt perfectly. The extendable stick makes it more comfortable I still recommend it 100%
V***y –
I take the second to another house. Helps out in cleaning. I recommend the goods and the store.
D***t –
Wonderful for getting aaaaall the dog toys from under the couch.
V***v –
Excellent and not replaceable for hard-to-reach places thing! Fast delivery)))
F***n –
Came on time and exactly as described. Easy to mount, and the size of “nozzle” is very practical, as you really get in under the furniture. It isn’t as bendable as I wished for, but not a problem. Recommended.
I***a –
Very high quality and necessary thing, thank you very much to the store. Everyone would work like that!
R***r –
My wife is happy. Removed the ceilings. Under the sofa, between, under the fridge on the cabinets. gently and effectively. They found lots of coins. We’ll put more on them. Friends as a gift.
D***a –
Cool mop, very comfortable! For the house is a chic option, now you do not need to move furniture. The handle is twisted and adjustable in length.
E***A –
A beautiful flexible mop for hard-to-reach places, I recommend!
N***a –
Very cool thing and quality. Under all the cabinets-refrigerators wiped, a lot of dust! And very quickly came.
C***a –
Excellent. Fit right under the bed.
P***y –
Good product, it goes very well, fast delivery. I recommend it as well as this store!
R***r –
The brush is good, the dust collects well, it is convenient to use in all difficult places (on cabinets, under furniture, between furniture and wall, etc.). After use, it is enough to rinse with water, squeeze your hands and can be used again! I advise the store!
E***r –
Shipping very fast and very well packed. It’s not very wide but the extensible stick has the length I need. The case is microfiber and picks up the dust very well from places you don’t arrive. Very happy with the purchase
I***a –
This brush is a real miracle! Now I can easily collect dog hair in hard-to-reach places where the vacuum cleaner does not get. It came quite quickly. The purchase is very satisfied.
R***z –
Perfect and fast shipping. And I even have more money now thanks to the mop
E***b –
Everything is fine, the mop is well made
S***o –
Very good. I bought it to clean under the armchair because there was little gap and it goes in. The stick is extensible. He’s come very fast.
L***i –
Excellent product and fast delivery. Recommended 100%
A***r –
It totally fits the description. The covers are soft and easy to wash. It is very practical to clean under the sofas and furniture fully recommended.
E***a –
Cool mop.
Customer –
Excellent assistant, for cleaning in Hard-to-reach places, the goods came packed, all whole
S***e –
Very practical.
Customer –
Very practical. Pleasantly surprised
I***o –
The brush is excellent, convenient to use. I took it with a spare cloth. To wash one rag, The Second continue to use
V***b –
I recommend this product Super all the clothes from under the bedside table.
A***u –
I like to use it to get the dirt out of under the armchair, very functional
A***r –
It works very well for a small gap. recommended item.
D***a –
Convenient, compact
J***a –
Really good item for cleaning home. I like it.