SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||15-45 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s fine. Worn comfortably. You. Advise. Take)))
Beautiful! I recommend to 100%! Received in 2 weeks!
A beautiful hairpin, looks cool on the hair, keeps well.
The hairpin is awesome, glitters and shimmers! keeps the hair well. thank you very much!
Product in good condition and best price
The goods came with marriage: glue on rhinestones.
gorgeous, have other colors!
Delivery to the Kiev region department of new mail 3 weeks. This is the third ordered hairpin from the lady store. Excellent hairpin, elastic, Well holds the hair, made neatly and qualitatively, all the elements are in place, corresponds to the seller’s photo. The seller quickly sent the order. To buy I recommend!!!
Super pretty the whole sheet is pretty shiny pasta
Very nice clip but does not allow to take all the hair …. 5 stars anyway.
I take the second, only another sample, the hairpins are excellent, the hair is kept well
Very beautiful hairpin. The parcel arrived in Ukraine in three weeks.
I am very happy with this purchase, the item arrived in about two weeks, well packed and without any damage. It’s very nice, as described. The great price, plus I used a discount coupon, and the great value for money too. I bought already in this store, I ‘ve always had a good shopping experience
The colors on this one is different from the one I received. The one I received is very obvious that it’s purple.
Hairpin good my curly hair holds! shimmers glitters!
shine and beautiful. the colours are bright and cute
comfy for home wearing, very simple, most important part is that that it’s not hurting your hair and head.
Very beautiful hairpin. Keeps it great. The stones are all in place. Shine and shine. Looks hairpin very worthy! Come for a month! Thank you so much!
The entrance was very fast and in good condition
Hairpin, came intact. Let’s see how long it will last.
Delivered in 17 days to Bratsk. Beautiful, the pebbles are all in place. I’ll order more. Thank you!
I liked this brooch very much I intend to order others I also liked it very much that it arrived before time I recommend this store Because any hairstyle looks with this brooch, I intend to order others
Very pretty and sparkling hairclip.. fast delivery too
The hairpin is very beautiful. All the rhinestones are in place, sparkle super. Keeps the hair firmly, perfectly. Comfortable, not heavy. Thank you very much to the store for the quality and beautiful goods. I recommend definitely.
Very beautiful hairpin
Cool hairpin, liked, hair holds well. I recommend to buy.
It’s beautiful! Good quality! Delivery is fast. I recommend this store.