We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 10-30 Business days |
| Asia | 10-30 Business days |
| Africa | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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A***s –
It’s arrived in 11 days. Very well packed, in perfect condition i same as in photo. the colors, the same. beautiful!!
S***s –
Photo very true to product! Clasp could be better quality!
K***n –
You should buy it it’s great for the price.
Customer –
The best quality. The store was very honest and professional. I received my order after 12 days of ordering
R***a –
Lovely with the bag. Fast delivery and identical to the photo. Super elegant
J***a –
Very fast and product same as the photo!! Perfect!
J***g –
Beautiful and well made. Packed very well w bubble wrap and box. Thank you!
C***a –
Exquisitely baled and protected, spectacular product! Recommended 100%
Customer –
Everything perfect, the clutch is beautiful and it came fast. It comes with a gold chain to hang on the shoulder.
Customer –
I arrive quickly and everything perfect
A***r –
Everything is fine
J***y –
Very nice and according to the description. By putting a paste the colors are a little less intense than in the photo, but they still get close enough.
Customer –
It’s very nice the same q in the picture, it comes very well wrapped to p es ar de es to has arrived with a small crack on the bottom but as it is there, you can’t see it.
T***a –
Plastic nothing special
A***a –
Perfection! Exactly the same description.
C***s –
I love it and it’s just like the picture and it got to me before time
Customer –
Great handbag
Z***d –
Quality is excellent! Packed well, came perfect, without scratches. On the way was very long, 40 days. Thank you store!