SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come back pack in the exact time, sociable. packed well. but thought it would be more, wanted to go with him to school, but there are doubts. фипи breaks, but when the many lessons hardly going to take it. poetotomu before order for school, think. very cool, a lot of pockets, fastened ok. the smell of course, but think soon disappeared. the color is the same, too accurate description. all the fun, but disappoint size.
Very good quality, very fast shipping. Am highly satisfied!! 😀
Really good fabric. I reccomend this product everyone!!! 🙂
shipping very fast… bag quality is too good and very nice… same design color about description thnx is very nice☺️
perfect <3 very fast shipping
Backpack come in 3 weeks!!! Description. Thank you
Always order a bag from this store, but this time he came to badly mauled
Good product, high quality, store is good, fast answer questions, help, responsive, recommend)
Very good! A little smell, but I hope it will disappear soon.
Very pretty backpacks. Shipping to Rostov less than a month. Seller put an additional gift oilcloth klachi for details.
Quality product TY
Very beautiful bag!!! Color milk, notebook size A4 breaks, but see the side ends
Excellent product and incredible service. After ordering, store contacted me and told that the item might reach me in about 60 days, because of the holidays. But I got it very fast. Backpack is the right size for me. I have expected smaller one
My daughter is very much, her 10 years that is necessary, not bulky, not leather!!! Recommend 5 *****
This is my second time buying this backpack and I love this bag so much, unfortunately the backpack doesn’t support too much weight, but nothing that a reinforcement in the seam can’t solve! What I love about this backpack it the 90’s design that isn’t easy to find and is not leather, so vegans be happy! This backpack follow me to Brussels, London,São Paulo and Lisbon, is my favorite S2! Came in less than 2weeks to NY. The backpack is the same as on the picture!
Like my daughter
Just like in picture, very high quality. Thank you!
Thank You Very Much! Very high quality backpack.
I arrived in 13 days. It is such which is swatch the ad. Looks very quality nice. The inside is fantastic has a lot of pockets and zippers. Recommend no doubt.
Fast delivery! Great salesman. All recommend.
It Took 2 weeks to arrive, the quality is excellent. ⭐⭐⭐⭐⭐
Quality good, recommend. Sending to Lithuania was 40 days.
Fantastic cute bag, recommended!!
CHIC BACKPACK! !! I love it
Super pack! Color is excellent, the quality is good!
Backpack wonderful. Very high quality, 10 out of 10. all well stitched, flat seams, excellent quality material, some even accept for skin. 🙂 external pockets and the bulk of the magnet, very convenient. In many places, made easy separation, Pockets. Even at the bottom is small feet, not to put on the floor. It ‘S very comfortable and well thought out. For this price, very good thing. Recommend!!
The bag came quickly, everything is fine, the store did not communicate, there was no need.
Mega super backpack!!!!!!!
Super, no words yet, thanks for the shipping and quality
Very cool backpack. But a little less than i expected
The backpack is quite small (smaller than A4) but has a lot of place inside. The quality is really good. Super fast delivery. I recommend this store. I will order something again soon.
Got it! He came to me quickly, my yellow backpack! Excellent, comfortable and beautiful!
The quality of the backpack is excellent! Very satisfied!
Nice backpack. Sews perfectly. Corresponds to the description. Wear comfortably
Backpack oooooochen cool!!!!!!! Quality at 10 out of 10!!!!! The backpack is roomy, inside the pocket and small compartments for small items, a pocket on the back. the threads do not stick out anywhere. Accessories in excellent condition. The material is dense and the handles are strong, there are small legs on the bottom, pleasantly surprised. And it is so beautiful)))) there is only not a big smell, but it will quickly fade. Peter arrived very quickly, 2 weeks. I’m delighted, very satisfied!!!!! I recommend to everyone!!!!!!
THE color is beautiful and the material is very good!!
Went to Moscow for a month. Very soft, on the pockets and on the part that closes the main compartment velvet. Very nice material. Inside is divided into 2 zones. 2 small pockets and 2 under the lock. But one of them is made as a snag. Probably so conceived. The pocket goes up) but you can hide something small) very satisfied. Seller thanks)
Came very quickly, very satisfied, the quality is super
Backpack is good… The smell has, but it has passed. Not very roomy, for example, there is not English 7 class well, and so everything is fine.