SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag super!!! While empty, but soon will be filled with all my necessities!
Wonderful bag, expensive looks, matte leather, noble wine red color, stitching smooth, hardware quality and does not look cheap, inside and outside all as the store ‘s photo, lining beige, pockets, the zipper compartment, the ordered size is perfect, the seller put a neckerchief as a gift, the packaging is excellent, the bag was completely stuffed with paper, all the accessories are wrapped, the bag is wrapped in cardboard and fabric cover, not deformed. Such a parcel is nice to take in hand. I am delighted! the order was delivered from moscow to kaliningrad in 7 days, handed the courier. I recommend the seller and the goods. I’ll definitely go back to this store for one more bag.
Came quite quickly, 10 days in arkhangelsk. The bag is heavy, more than 1 kg weighs. The quality is good, the skin is pleasant to the touch, the lining is dense inside, rustling. There is a long handle included. The shape is very cool, stylish, there is a lot inside the place, but it’s not easy to get inside, because from above just lightning (does not unfold as a bag), but it will not be a temptation to score it under the string. I climbed the purse not small, cosmetic bag, documents, umbrella, gloves.
The parcel is received, delivery to moscow 4 days. Delivery to the door. packed perfectly. There are no defects. Fully corresponds to the photo and description. Thank you for the present.
The bag went almost 1.5 months. Packed very well, there are no creases and dents. I was afraid that the color may not match the specified, but everything is in order. Beautiful wine red color as pictures. The bag really liked. Nothing superfluous, looks expensive and stylish. In addition there is a long handle. Fittings, stitches, zippers of excellent quality. Genuine Leather. Lining is not thin, beige. I like the size, I chose the one that was no longer wrong. Thanks to the store for the gift-satin handkerchief. It is a pity that not in the color of the bag. And thanks for the quality goods. I recommend the store and the seller. I’ll be back for you.
Thank you, everything is fine and high quality.