SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-30 Business days |
Asia |
10-30 Business days |
Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
This wallet is really good quality for the price, it fits so much
Customer –
I sent a purse is the same color, but with the design is a little different from the photo. AND even as a compensating gift rezinochku. Wallet happy, very convenient.
V***v –
Better than expected!)
V***a –
Chic wallet! Very soft, pleasant to the touch. Made with high quality. Never stick, odorless. Hardware works without problems. Color fire! As I wanted, a light-purple. Very happy shopping.
Y***a –
Very cool!
Customer –
Purse come quickly, very happy about it, high quality, no sticking and does not stink, recommend store
K***a –
It did the order the 28.08 arrived 14.09 Super fast, in good furniture gaskets, beautiful wallet, wine gift box with a bow tie
J***a –
Wallet very much, quality good, well-packaged, description
M***l –
I had to pay custom charges around $3….
H***a –
very good
L***l –
Beautiful and well made
A***a –
Super nice
V***t –
Everything is fine!
A***a –
Excellent wallet, flat seams, hardware works, delivery month, the store put a gum for hair, detail and nice) recommend to order goods and seller
D***r –
Cute wallet, not enough space for all my cards but that’s on me. I’m using it and I love it 🙂
Customer –
Recieved it on time, came with no defects. love the item.
D***o –
Everything in the picture, I liked, recommend, you will not regret!!!)))
C***a –
Wallet went not fast. Come without smell, sticking a couple threads but it is nonsense. Think that section a small thing it may will sleep since there is a gap, the photo shows.
K***S –
Took a days more But the portfolio very quality nice
J***o –
Loved. Arrived in less than a month. Just bigger than I imagined, but is better than not is tight. Still came with a treat.
L***a –
I loved, arrived on time and the wallet is the same as the description.
P***P –
Surprisingly good quality purse
A***n –
Normal
Customer –
Nice wallet, I enjoyed it
V***k –
Clutch reached relatively quickly. Present a even attached). All OK. Thank You Very Much!
Y***a –
Ocheeen Cute case Order incredibly happy!!!! Came quickly enough, will order again!
M***N –
Bag super! All like high quality
J***e –
good and nice wallet
U***u –
All deadlines have passed
M***o –
Is Beautiful and without any flaw, first thought there would enter the type of currency notes from my country But entered perfectly, 10/10
J***T –
Order came in a little over two months. The rest is just fine. The purse of excellent quality, looks cool! All smooth and neat stitched, metal insert and Tassel attached well, there is no bad smell (only light leather), all notes, even the most large, fit perfectly. Sometimes, however, change is not there, where necessary, but the main thing is not getting enough sleep. IN general, very satisfied, thank you!
Customer –
Very nice quality! I love it! Would definitely recommend!
C***i –
Love this and delivery was super fast, less than a month!
Customer –
Super beautiful!! I loved them
Customer –
Purse of excellent quality, last time ordered-so survived with me 3! i advise you very much!! every step of the shipment was tracked, came for 2 weeks.
L***l –
Idéntica to the photo.
M***a –
A little smells, but very cute. Little space for cards, maximum 6 pieces lucky Large coin compartment
D***a –
I order a second time. Now came the same color as in the picture (rather pink than purple). 2 years ago was more purple and small in size. There’s a little more now. As a result: the purse is good, but for the first time the order was more satisfied.
M***v –
Looks good, as a gift to the spouse will go!