SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-30 Business days |
Asia |
10-30 Business days |
Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***o –
заказывала second time, gift. cool trick!!! for the price, and it as. satisfied very
A***A –
these it turns big) surprised is nice. many fit all!
L***a –
went very long, half more. отслеживался order. well packed, the foam whole come. stand, recommend. to seller thank you!
W***w –
all, good packing, fast shipping
K***a –
шла package very long, new year not get успела (
M***m –
stand, plastic durable. satisfied daughter gift. was packed qualitative, foam and in package. отслеживалось. shipping fast.
M***s –
EVERYTHING perfect! paris 17 days arrived. the package is very protected To not damage the product. i satisfied.
M***a –
these holders заказывала as gifts. excellent! holder with similar сравнила качественнее much-this from other seller. tight good plastic, very neat, solid color bright.
N***a –
cool trick! good quality plastic material. unscented. first time not заказываю. thanks!
N***A –
very good! all as description. really liked! thanks to seller.
I***o –
delivery fast, packed conscience to!!! huge tree, думала will be much smaller but my поместилось еле number, all right now зато
S***a –
great!
N***a –
this is perfect for jewelry!!!! less than came, packed in foam 2 sheets was very good!! (фотку) other заказывала before i stand jewelry, so here, it came oh… 0 _ пакетике one easy so this seller very caring)) quality plastic pleasant. of выполена stand for delicate not plastic material. resistant and тяжеленькая it, metal even keeps good. unipod takest when hand-seen immediately! under тарелочка comfortable provided below small decoration, which can not be just perfect for me, this wood hang on, could not fit earrings small because the former stand. material is oxidized and react with metal silver немаловажен stand ((plastic silver color does not affect the!! satisfied very, 100% to buy recommend
E***a –
it’s all whole, shipping fast.
E***a –
all is excellent. thank you
C***a –
delivered very fast, less month. quality super. sham
G***r –
walked long requested by my protection extended seller but all good! recommend!
I***n –
стоечки decent! pleases quality! both зачётно packed! recommend shop!
Customer –
like, looks like the picture thin, yet sturdy. seller not общалась
L***a –
very cool humdinger терятся ornaments are now)
G***a –
excellent, fast shipping
P***a –
great piece ожидала i more than, but even better 🙂 pure white зацепок dents and no, smooth.
R***i –
Looks Ok.
V***i –
well made
M***n –
beautiful tree. well packed.
B***b –
color such as pictured.
Customer –
hoped truth not me you so big But Is cool top tardo 15 days.
Customer –
it is fast, all the whole, foam packaging with between two super, recommend
S***i –
cool!! t like you thought and big Is More
R***a –
Super, amazing gift!!! Thanks!
C***z –
Great! Very quick arrival. Everything as in the picture
I***R –
as picture. bigest hoped making. thanks
K***a –
original excellent organizer снимаю evaluation for long wait.
M***z –
same as picture very Tough tardo 20 days arrive
L***a –
gismo good
Customer –
ali trade on this site встретишь rare excellent seller!!! defective small tree sent first time. i wrote seller not satisfied with the item, while it working gave me more oh wood second выслал conversations without track number!!!! 5 + + + + + + + +
V***h –
packed well, but it was like dirty stand by itself walked!
C***s –
beautiful
C***s –
beautiful. free ok-4008
Customer –
very well packed, whole come goods, fast, recommend
K***k –
perfect and bigger than i expected
D***z –
perfect as Is the image
Customer –
As seen on the pictures. Good value for money, fast shipping
Customer –
Good ^
D***a –
Отличная подставка. Качественный пластик, упаковано в большую коробку и пупырку. Дошло всё в целости и чуть больше, чем за две недели до Москвы.
S***V –
пришёл подмосковья month to goods without damage, high quality packed. wood as the photo, white assembled size large. seller recommend.
L***o –
wonderful well packed
V***a –
IN Minsk order came for 16 days, very surprised the speed of delivery. All come together, but there are small flaws. Packed was an organizer in foam, so the problems with integrity. Thank You Very Much. Recommend!