SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Рюкзак суперский! Выглядит очень достойно, хорошее качество. Доставка 1 неделя. Заказала 11.06 доставили домой 18.06.
Es exactamente igual que en las fotos
A very good bag. like the photo.
Спасибо за хороший товар. Как многие здесь пишут-качество хорошее. Пошит хорошо, строчки ровные. Специфического запаха нет. Фурнитура вся в рабочем состоянии. Упаковано все аккуратно. Доставка до Тамбова 4дня.Забрала сама . Спасибо продавцу. Рекомендую.
большое спасибо, все соответствует описанию, пока очень довольна
backpack wonderful. material write as like skin. i to large slightly привыкла объемам backpack. miniature it. phone purse card, avtodokumentov. all this.
wife like cool backpack.
Backpack one to one, as the picture. I liked. Came a week later, I am very happy, thank you.
Very cute backpack. All neatly stitched, no odor. Delivered quickly, courier had brought home.
Quality is not bad. Delivery to the apartment. Thank You Very Much!
Excellent backpack! Recommend! Good furniture, beautiful leatherette with metal shade. Good model, Fast shipping.
Shipping 6 days of Moscow… As normal, snake on the handle first cost-but it seems no longer, there is little smell, a lot of pockets, thick lining, finishing is quite accurate. What is expected and received. Goods and store recommend. Thank You Very Much.
Everything is fine!!!
Good bag, looks good
Backpack looks great, not great but succinct. From the negative work courier service. Get the backpack a week after his arrival in my city. Much to ask store: Change the delivery service!!!! Due to their poor performance, you too can lose customers.
Superīga mugursomiņa, pilnībā atbilst aprakstam, krāsa UN kvalitāte ideāla!!!!!!!!! SUPER!!!
Bag very like, all the fine. Super fast delivery.
Description of a backpack. Beautiful, well-cut, no smell. Accessories nice. Many pockets inside. But to wear this model of uncomfortable due to mounting straps over the main compartment-need flip forward, to open. AND place all the time is not enough-small inside.
Match the description.
Color, in fact, not tnmno blue, but black, keep in mind, the store is super!!!