SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||15-45 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag! Fast shipping. Very happy! Color Match photo
The beautiful bags. High Quality. Thank you very much
Bag came a little wrinkled, but was well packed. The picture looks more. In general, no complaints.
Good quality, delivered quickly.
Delivery one month. The bag is very cool, good quality) recommend
Order came very quickly, something about 2 weeks. Bag very much myself, from two straps I loved it, looks sooo cool, thin strap adjustable length. Magnetic lock, very well kept. Inside 2 office and at the back of the small pocket without zipper. Bag very spacious relative to their size. That upset: stick on the joints; loop, for which are fixed straps, slim and, like, made of plastic, because of this bag in cold wear and you do not advise; thread, that stitched wide belt, most deshmanskie, which only can be in this case use, It’s just noticeable and spoils Vidocq. But for K and with Ali is what you would expect. IN general, I am quite happy.
It is packed in 3 layers of paper and each part accessories with sticker. Only the flimsy carbines. High quality, nice and odorless. Excellent!!
Good bright bag.
Cool bag!!! My sister happy))) Good Service!!!
I love it
Bag super! Recommend! Thanks to the store.
Nice little bag) packed was very good, do not wrinkle, no smell! Came in about a month in Moscow
Very beautiful bag, it’s without working, but the smell this is not top!!
Quality very surprised. Bag cool and not say that so worth
Good bag. Short strap, but roomy bag
Cool bag. Done enough quality. There Is A little smell, but think erode.
Relatively smaller but still a cute cheap bag
It is wonderful, flawless
Bag elegant, stylish, interesting.
Standards for the money. The star of the insane of thread and inaccurate lines.
Good bag. All as the picture.
Very quickly. The Bag is made of very high quality. Flat seams. Was the smell of glue. Cons of. Handle is a bit short. 187, above the waist. Very small. Less than the photo. Three compartments. WITH zipper No. Do not know good or bad
Delivery, packing well. The front side visible sloppy line. Overall price/quality, satisfied with the purchase. Red bag looks like faux suede, suspect that quickly засалится. But so far no claim
Perfect, arrived very quickly