SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool. Its worth the money. Come in 10 days!
It is cool! Fast shipping
Very satisfied with the shopping. It quickly. Well-packed. Thank You for the gift
Class, the second time!!!
Unfortunately, I still no luck. My backpack is sooo stinks. Wanted it immediately use, but had to deal with the smell. The backpack is good and looks expensive. Especially for the price, no smell
It ‘S in Novosibirsk for a week. Quality
Shipping 2 weeks. Backpack the very best!
Super!!!! THANK YOU!!! Super fast delivery A WEEK!!!! Recommend!!!
I think it is genuine leather. Zip is not working smooth. It hardly fits A4 ,you have to undo buttons on the sides.
Backpack neat, roomy. Red color is not so bright, like the photo, more muted red.
Order came in Kiev for 1,5 weeks. Super fast and excellent quality.
High quality backpack. Shipping to SF for 13 days. Advice for everyone. A second bag order, though before another store ordered.
Backpack come ukrainu after 10 days, very fast. Excellent condition, store put gift, keychain)
Normal backpack, color is different from the picture, not as beautiful
Backpack come very quickly, in Russia in G. Tomsk for 13 days. Parcel tracking. The Seller sent quickly. Put a keychain, thank you. Bag is very high quality, carefully made, looks like real leather. Seller recommend.
This Best Buy in Ali! All at the highest level. Fast shipping-10 days! Packing super! Backpack looks expensive and fashionable! Thank You Very Much!
Thank You for a great backpack and keychain 🙂 Came quickly, less than three weeks, long lay in stock the fault of the local post office. Backpack in excellent condition, holds its shape, soft, light, not designed for heavy loads. Grade 5.
Commodity zadovolennya. yakіst, Stan Chudova. seredinі надувна pillow, yak зберігла shape backpack. THE Up goods priyshov 11 dnіv. recommend.
Thank you, cool backpack! Much lighter in reality, but OK. Arrived perfect, not crumpled. Seller put a cushion of air. Thank you for the prompt delivery!
Delivery very fast, quality is good. Turned Out To Be a little more than, but this is a little thing))
Backpack is very cute. Please carefully package was in the air, so that backpack come not mauled. Seller put in gift keychain, cost also wrote less thank him for it. Come for 17 days. Wear will be happy, if quality please, will order and in other colors.
it smelled when it came. otherwise it is a good quality and very stylish rucksack
The quality is good. How to wear of books school look
Very fast shipping!
Ultra-Fast delivery a week in SF!
expected it to be a little bit bigger, but its very cute. colour is rite 🙂
Great bag for the price. Quality good, flat seams. Have the smell, but think erode. Recommend!
Very cool backpack, high quality, small but roomy! Super Fast shipping Krasnodar for 9 days! It took up the color “Dark Pink”, is leatherette tighter, wider straps on a couple of mm.
Good backpack, fast delivery)
Backpack is happy. All the seams are even, there are no threads sticking out anywhere, locks all work. Packed was good. Inside was an air cushion. Thank you store! Definitely recommend.
Great product, there is a lot of space inside. Seller sent a little charm as a gift. Feels like good quality.
Received the order and is very satisfied! Thank You
Fast Delivery. Good Packed. No Smell and good Quality. Thank You very much indeed
A good backpack, only the smell is terrible. The second day on the balcony, still I hope that it will fade.
it is Not Silver ( its had rose gold tone ), not clear color, but nice
This backpack in this color from this store I order a second time. The previous one served exactly 2 years. With daily casual wear. But externally, the presentation did not lose much. Weak spots-lining (worn out in rags in a year), “lid” the part that vnahlyst (split into 2 parts), the strap at the end of the second year began to tear off, but did not tear off. I recommend the product for all 100%! But this time the goods went for a long time! (in Kazan) ordered 11.11, took only 13.12 from the post office. But I recommend the backpack unequivocally!
The backpack is beautiful, bronze with silvery. Does not smell, came not crumpled.
The quality is good, the threads do not stick out anywhere, came unremembered, inside was a package with air. Comment
Quality is good, as in the photo. A4 size is wet, but without covers and folders, otherwise do not close the lock. Delivery 3 weeks to Krasnodar
Backpack liked! The only negative, no riveting! The goods went a month to the Samara region.
The smell is terrible at the backpack! In St. Petersburg it was more than a month!!! Do not use T K Stinks))) lies on the balcony!!!
Very good backpack. Delivery is fast, did not expect. Tracked
Bag is happy. But for some reason I still can not find anything in the bag.