SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-30 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||10-30 Business days
||10-30 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of awessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
But the wallet pleased me very much. Soft, but very well keeps the shape. All locks work properly. Thank you very much!
High quality wallet, excellent finish, shipped very quickly, definitely recommend this store, thanks
As always everything is at the highest level, the quality is excellent, the delivery is fast, the store is umnichka, everything is fine. Thank you.
I ordered a purse for 10 days together with a bag. The purse is very beautiful, stitched very high quality, the threads do not stick out. In general, i’m very happy with the purchase and i recommend you to order from this store. Do not wish 100%!!!
Shipping is super, everything is tracked. The purse is also super, the order is satisfied.
I had a lot of trouble with the order. I can’t get there, the salesman then ran out of the color he wanted, and in the end he sent it back to me. Despite all the problems i should have said that the store was very friendly and professional, he even offered to reimburse me after all the trouble. I finally got the product and it’s very good quality.
It smells a little saucer at first, but then fine. A little smaller than i expected, but it has enough room for cards and so on.
I loved it
The purse ordered 11.09, but came 05.10. Packed normally cute, match the price. I recommend. i did not communicate with the store. Thank you.
The purse really liked, small, roomy, what you need for my purse. To the touch is very pleasant, purchase is satisfied, thanks to the store
The store immediately sent the goods. My daughter liked everything. It came pretty fast.
The purse is good, made worthy. Everything works, there were no threads sticking out, there was no smell. Delivered about 3,5 weeks… not fast. Enough tight pockets for cards, a lot of them will not fit.
Wallet as described. I recommend.
Small, but very roomy wallet. Stitched qualitatively, the threads do not stick out, the locks work properly. Looks great, thank you!
It’s beautiful and practical. It’s just as it looks in the pictures